Privacy Policy

1. Who we are

Smart HVAC Solutions ("we", "us") provides heating and cooling service, repair and installation for homes and businesses in North Jersey. This policy explains how we handle information collected through smarthvacsolutions.net.

You can reach us at 201-741-4494 or at info@smarthvacsolutions.net.

2. Information we collect

Information you give us:

• When you request an estimate: your name, phone number, email address (optional), city or town, the type of service and property, your preferred contact method, and the message you write.
• When you call or text us: your phone number and the details you choose to share about your system or property.

3. Information collected automatically

When you visit the site, we and our service providers may collect technical information such as your browser and device type, the pages you view, the website you came from, and your approximate location based on your IP address. This is collected with cookies and similar technologies, including Google Analytics and Google Ads measurement tags, which load only in regions where they are permitted.

4. How we use information

• To respond to your request, prepare an estimate, and schedule and perform service.
• To follow up with you by phone, email or text message about your request, as described below.
• To understand how the site is used and to measure whether our advertising is working.
• To keep the site secure and to prevent spam and abuse.
• To meet legal, tax and accounting obligations.

5. Text messages

If you submit an estimate request and give us your mobile number, you agree that we may contact you about your request by text message. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of purchase.

We do not share mobile phone numbers or text-messaging consent with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers who help us deliver our own messages and run our business, as described below.

6. Who we share information with

We do not sell your personal information. We share it only with service providers that help us run the business, and only as needed for the services they provide to us, such as:

• Customer-management software used to record and follow up on service requests (FieldPulse).
• Messaging and phone providers used to send and receive calls and text messages.
• Email delivery providers used to send us your estimate request and to reply to you.
• Analytics and advertising providers (Google).
• Website hosting and security providers.

7. Google reviews

The site displays reviews from our Google Business Profile. Those reviews are published and governed by Google, and are subject to Google's own terms and privacy policy.

8. Cookies and your choices

You can block or delete cookies in your browser settings. You can also manage Google advertising and analytics preferences through your Google account settings or Google's opt-out tools. Blocking cookies does not stop you from calling us or sending a request.

9. Security and retention

We use reasonable safeguards to protect the information you send us, but no website or system is completely secure. We keep information for as long as we need it to respond to you, provide service, and meet legal and accounting requirements.

10. Your rights

Depending on where you live, you may have the right to ask what personal information we hold about you, to correct it, or to ask us to delete it. To make a request, call us at 201-741-4494 or email info@smarthvacsolutions.net. We may need to confirm your identity before acting on a request.

11. Children

This site is not directed to children under 13, and we do not knowingly collect personal information from them.

12. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.